We handle the set-up
You just approve the result
Scanning, files, system connections and all the technical set-up — we handle it. You do not code, read manuals or set anything up.
1
We fetch your knowledge
We scan your website and add your documents, price lists and manuals. You do not have to type anything yourself.
2
We connect your systems
Email, calendar, CRM and webshop — we connect them, so the agent answers with your completely up-to-date data.
3
We set it all up
You do not need technical knowledge. We build it for you and keep you informed about what we are doing.
4
You approve when you are happy
You see the result and adjust until you are satisfied. Only then does it go live.
And it is included: both the knowledge base and the connection to your systems come with all solutions — there is no extra fixed price.
Why does it matter so much?
An agent is only as sharp as the knowledge it has
It is the agent’s memory
An agent can only answer what it knows about your business. The Knowledge Hub is the memory — and the connection to your systems keeps it up to date at all times.
Why not just give the AI everything?
An AI does not know your business. And you cannot send the whole website and all your databases along every time a customer asks — that would make the system heavy, slow and unreliable.
So what do we do instead?
We split your knowledge into small pieces. When the customer asks, the agent fetches only the exact piece needed — for example the price of the white tennis shoes, not your staff policy.
That is why the agent becomes sharp
Because it answers from your own, up-to-date data instead of guessing. That is the difference between a robot and an agent that sounds like your best employee.
In short: without the knowledge the agent guesses. With it, it answers like your best employee.
The brilliant feedback loop
The AI learns when you correct it
The really clever part is that the system gets smarter from your daily work. If an employee corrects an automatic email reply, the system remembers it for next time.
1
The customer asks
“Are you open on Saturdays?” — outside opening hours. The agent answers “No”.
2
You correct it
You know you offer emergency service on Saturdays. You simply write or dictate the correction.
3
Press send
When you are happy, you press send — and in the background a new knowledge template is created automatically.
4
The agent remembers it
Next time a customer asks the same thing, the agent answers correctly. You never have to correct the same mistake twice.
What does it cost?
The only cost is the usage involved in generating your knowledge base.
What is a template?
A template is a small piece of your company data that the agent fetches when a question needs answering. They are what builds the knowledge base — and what you pay to have generated.
- Not connected to your systems: Then we build the knowledge base from templates alone — and you will typically need more of them.
- Connected: Then the agent fetches the answer directly from your systems, and you will typically need fewer templates — they mostly supplement with the general knowledge.
Free app
Get notified immediately — directly on your phone
Free app — iPhone & Android
You handle and read your messages on your PC. If you also want them with you on the go, you can receive them directly on your phone via our app — with push, so you are notified the moment there is a new enquiry. The app is free and available for both iPhone and Android.
FAQ
Questions & answers
What is the Knowledge Hub?
The Knowledge Hub is your agents’ memory. Here we gather everything about your business — website, documents and the systems you use. It comes with all our solutions, and we set it up for you.
Do we have to do anything technical ourselves?
No. You do not need technical knowledge, and you do not build anything yourself. We scan your website, add your documents and connect your systems — and you approve when you are happy.
Can you connect our systems?
Yes. We connect email and calendar, so the agent can answer and book appointments — and your CRM and webshop, so it knows customers, products and orders. Tell us what you use, and we will work it out.
Does the system get smarter from our corrections?
Yes — that is the whole idea of the feedback loop. If you correct an automatic reply, the system remembers it for next time and automatically creates a new knowledge template. You never have to correct the same mistake twice.
What does it cost?
The Knowledge Hub is included in all our solutions — there is no extra fixed price and no set-up fee. The only cost is the usage involved in building your knowledge base; for smaller businesses it is typically under €13.
Contact
Get a no-obligation quote
Write to us if you have questions about the Knowledge Hub — or if you want us to handle the set-up for you.
We reply as quickly as we can
The Knowledge Hub is your agents’ memory — and the connection to your systems is included, whether the customer writes, calls or sends an email.
- Included in all solutions — no fixed price
- We handle the whole set-up for you
- No technical knowledge required
